Safety Notice & Disclaimer
We care about the safety and comfort of dogs and our fellow humans. Please ensure you understand our safety and usage policy before using our products. By purchasing and using our products, you agree to the following usage policy.
Our products are intended for use with domesticated dogs only. Always seek advice from a qualified veterinary or dog training professional before deciding on what products are right for your dog. Our products may not be suitable for dogs with specific health conditions or medical issues. Our products are seen as complementary accessories and are not intended to manage aggressive dogs or dogs with behavioural issues. In addition, our products are not toys and should never be accessible to children or animals to play with due to small elements such as the hardware being a choking hazard if ingested.
- Products should never be worn in bed or water.
- Always check the products are adjusted and fit correctly, making sure they are not too tight or too loose.
- Dogs must be supervised at all times when using any Wyld Cub™ product.
- Collars should ever be used on dogs who are excessive pullers or have weak tracheas. We strongly advise on seeking professional advice on the most suitable products/brand for such dogs.
- Our harnesses are complementary accessories for walking and are not intended to correct behavioural issues.
- Never use a broken or faulty collar, harness or leash. Always check for wear and tear before use to keep your dog safe.
- Always consult our size guide before ordering. Our products may vary to other brands.
Wear and Tear
Our products are made using high quality materials and have been tested by a UK based UKAS Accredited Laboratory to ensure they meet UK and UE standards. They are subject to wear and tear and are not indestructible. Colours may fade after time with washing and constant usage may lead to wear and tear. Always check for wear and tear to ensure you never use a faulty or broken product on your dog. Please consult the washing instructions on each product.
Our products have been tested by a UK based UKAS Accredited Laboratory to ensure they meet UK and UE standards. All products are quality checked by us before dispatch and also during the packing process. The customer accepts all responsibility to check all aspects of the product are in perfect working order and suitable for their intended dog on arrival as we cannot guarantee damages will not occur in postal transit. In addition the customer must check items are in safe working order before each use.
In the very rare case you receive a faulty item on delivery and the parcel was not damaged in transit, please contact us immediately at email@example.com with your order number/receipt, details of the fault along with photographs for reference so we arrange a replacement where possible.
We make every effort to ensure our products are high quality, so should you notice a fault occur with any of the main components within the first 28 days of receipt, please contact us immediately at firstname.lastname@example.org with your order number/receipt, details of the fault along with photographs for reference so we can promptly find a solution for you.
We will only address suspected faulty items after 28 days if all product tags are attached and it has not been used.
We will aim to respond to the issue within 2 working days of your email. Replacement products are based on availability of stock.
Colour and Pattern Variations
All our products are designed with passion and made with the most care and attention to our design. Due to the nature of how the products are crafted from our fabrics, each product will vary in pattern distribution and placement. Please note that colours will appear different on screen and in photographs, to that in person.
Wyld Cub™ accepts no legal responsibility for the use or misuse of the products sold. It is the customers and/or dog owners' sole responsibility to ensure our products are correct, comfortable and safe for the intended dog. By purchasing our products you agree to this policy.
We reserve the right to update our policies at any time.