Shipping & Delivery

PLEASE NOTE. We are attending Crufts Dog Show and will be away from Wednesday 6th March - Monday 11th March. No orders will be dispatched during these dates. Our next dispatch is Tuesday 12th March. Thank you for your patience.

If you are coming to Crufts you can visit us in Hall 4 - Stand 94 (by the entrance). Read More

Please enjoy FREE UK Tracked delivery during this time. 

 

 

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Shipping Time & Cost:

We aim to dispatch all orders within 1-2 working days of placing your order or same day if you request 'Next Day Special Delivery' if placed before 3pm Mon - Fri.

You will receive an email confirmation once your order has been dispatched with Royal Mail and the tracking information will be available within 48 hours in the email.

We use Royal Mail Tracked® services for all orders. See live tracking information via the Royal Mail link in your dispatch email. 

Delivery times outlined below are an estimate provided by Royal Mail. Customer understands that by purchasing postal services via Wyld Cub that we are not responsible for delivery and shipping delays. 

UK

FREE: Orders over £35
Royal Mail Tracked Small Items: 2-3 working days* £2.99
Royal Mail Tracked48: 2-3 working days* £3.99
Royal Mail Tracked24: 1-2 working days* £5.99
Special Delivery Next Day (pre 1pm)*: £6.99

*Postal times are a guide as advised by Royal Mail. Special Delivery orders will be prioritised for dispatch, orders must be placed before 3pm Mon - Fri for the Next Day service. Orders placed after 3pm will be on the following day's dispatch. Royal Mail Special Delivery services are delivered Mon - Sat and some regions Sundays not including UK Public Bank Holidays. Please allow one extra working day grace period during peak-times such as product launches and sales. 

Please factor timelines into your schedule before ordering. We work very hard to quickly dispatch orders, but please note that once orders are dispatched from our premises and with delivery partners this is out of our control as a business. 


    EUROPE

    FREE: Orders over £60*
    Royal Mail International Tracked: 5-7 working days* £8.99

    Please note, for large bulk orders  exceeding 2kg a shipping quote will be provided prior to dispatch. 

    USA & WORLDWIDE

    Royal Mail International Tracked: £11.99*

    Please note, for large bulk orders  exceeding 2kg a shipping quote will be provided prior to dispatch. 

    International Customs Tax & Fees

    By placing an order with WYLD CUB, you accept full responsibility for any local import taxes and fees. Please check with your local customs authority regarding import sales taxes and/or local customs duty taxes and fees before placing any orders with us.

    Your local customs authority will likely notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.


    Shipping Delays 

    We are not responsible for delays caused by shipping or customs. Please consult the tracking information in your dispatch email or contact your country customs authority. 


    Lost, Stolen or Damaged Parcels

    In the event your parcel has not arrived or arrived damaged, you must contact Royal Mail to make a claim. Always retain your proof of postage and for damaged items retain all packaging materials for evidence of the damage in case they require an inspection. 

    We cannot accept liability for lost, stolen or damaged parcels. Once a parcel is with the delivery carrier it is their responsibility to uphold their service agreement. By purchasing with Wyld Cub you agree to these conditions.