Shipping & Delivery

Dispatch Times:

We aim to dispatch all orders within 1-2 working days of placing your order. You will receive an email confirmation once your order has been dispatched with Royal Mail and the tracking information will be available within 48 hours in the email.


Shipping Time & Cost:

We use Royal Mail Tracked® services for all orders. See live tracking information via the Royal Mail link in your dispatch email. 


UK

FREE: Orders over £30
Royal Mail Tracked48: 2-3 working days* £3.60
Royal Mail Tracked24: 1-2 working days* £4.80


    EUROPE

    FREE: Orders over £50
    Royal Mail International Tracked: 5-7 working days* £7.50


      WORLDWIDE

      FREE: Orders over £75
      Royal Mail International Tracked7-10 working days* £9.50

         
        *Shipping times are a guide. Please allow extra time during busy holiday and sales periods.


        International Customs Tax & Fees

        By placing an order with WYLD CUB, you accept full responsibility for any local import taxes and fees. Please check with your local customs authority regarding import sales taxes and/or local customs duty taxes and fees before placing any orders with us.

        Your local customs authority will likely notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.


        Shipping Delays 

        We are not responsible for delays caused by shipping or customs. Please consult the tracking information in your dispatch email or contact your country customs authority.   


        Lost, Stolen or Damaged Parcels

        In the event your parcel has not arrived or arrived damaged, you must contact Royal Mail to make a claim. Always retain your proof of postage and for damaged items retain all packaging materials for evidence of the damage in case they require an inspection. 

        We cannot accept liability for lost, stolen or damaged parcels. Once a parcel is with the delivery carrier it is their responsibility to uphold their service agreement. By purchasing with us you adhere to these conditions.


        Important Covid-19 Information:

        All our orders are packed safely adhering to government guidelines using a contactless service from our premises. We only work with suppliers and partners that align with our values and provide the highest standards of service for our customers and their employees. 

        We use Royal Mail as our preferred delivery vendor. Whilst Royal Mail are doing their best to retain their high standards during this pandemic situation they may still be experiencing some delays outside of their control. International orders outside of the UK may experience longer delays. Please consider this information before placing an order. 

        We kindly request that you remain patient on delivery times during this evolving pandemic situation. Please use your tracking code for up to date information regarding your order.