Trading Conditions of Sale

Trading terms & conditions specifically outlined for trading holders are listed below

Copyright and other relevant intellectual property rights exist on all text and photographs published on this website. Prior permission must be obtained for reuse. Only approved trading holders are authorised to sell on third party websites such as, but not limited to Amazon & eBay.

These terms and conditions apply to the use of the Wyld Cub Website. By accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website.

If you have any questions, please contact hello@wyldcub.com

Most recent update was the 30th August 2023.

General

All quotations are made and orders accepted and executed on the understanding that the Purchaser is bound by the Conditions of Sale.

WYLD CUB is a trading name of LAYR Ltd.

Registered in England & Wales

Company Number 10581489

Registered Address: LAYR Ltd., 1st Floor Unit 4, Thornbury Office Park, BS35 2BS

Buyer refers to you the customer placing an order and/or browsing this website.

Condition means the terms and conditions set out in this document.

Delivery means the delivery of any goods.

Goods means the articles supplied and displayed for sale on the website.

Website is known as www.wyldcub.com 

Copyright

Material on this Website is protected by copyright which is owned by Layr Limited. Users may view, print, and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form without the express written permission of Layr Limited.

The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Layr Limited and are protected by UK trade mark laws. 

Guarantee

Supplied products are made using high quality materials and are designed for a fair usage of wear and tear, but they are not indestructible. Colours may fade after time with washing and constant usage may lead to wear and tear. Always check for wear and tear to ensure you never use a faulty or broken product on your dog. Please consult the washing instructions on each product. 

Please note that we are only liable to replace the item, and under no circumstances can we accept liability for damages and out of pocket expenses of any kind arising from use of the products.

Prices

All prices quoted are exclusive of VAT. Whilst every endeavour will be made to invoice goods at the prices quoted and/or acknowledged, the Company reserves the right to invoice at prices ruling at the time of dispatch.

Terms

Payment terms are on a pro forma basis, intending an up-front payment per order. If pro forma payment cannot be made, the order will not be fulfilled.

On any invoice where there is a query, we require written notification within 5 working days of the invoice date to allow us to resolve; same to allow payment to terms. Part-payment on pro forma basis does not transfer ownership. The Company shall have the right to discontinue delivery and the discretion to determine any contract, if the customer defaults in payment. 

Any items provided as gifts or promotional materials are offered at our discretion. Gifted items have no cash value and cannot be redeemed for cash or exchanged for other products or services. Buyers are responsible for any taxes, duties, or other financial obligations associated with the receipt or use of such items. Buyer accept agrees to indemnify and hold harmless the seller from any claims, liabilities, or expenses arising from the receipt or use of gifted items

Quantity and description of services and goods

We endeavour to keep our Website as up to date as possible; however descriptions of goods and prices appearing on this Website at a particular time may not always reflect the position exactly at the moment you place your order.

Delivery

1. Despatch: Any times quoted for despatch and delivery are given and intended as estimates only and the Company shall not be liable for any loss for failure to deliver or despatch within these times; likewise for any failing on the part of our carriers. Failure to provide accurate, clearly defined address information will render all quoted despatch times null and void.

2. Delivery: Direct to site upon written request only and all orders despatched direct to a third party will be solely the Customer's responsibility once the order has been dispatched from the warehouse. We accept no liability for any alleged non-delivery and it is the Customer's responsibility to make sure that the delivery is received and to deal with any issues that arise. The Company is not able to issue any credits or replacements for this type of request as our agreement is between the Customer and the Company, not the third party. We will only proceed with these types of requests in situations we deem time-sensitive or necessary.

Although we make every effort to ensure that deliveries are on schedule, occasionally delays with couriers do happen and unfortunately we can’t be held liable in these instances. Where applicable, we will track orders on behalf of our customers (and even yell and scream at a few people if need be) but will not be able to provide refunds for shipping charges incurred. 

3. Loss or Damage in Transit: Goods should be checked on receipt and if cartons or external packaging shows signs of damage, they should be signed and accepted as being 'received damaged' with the courier. Claims for shortages or damages in transit items should be notified in writing to ourselves within three days of receipt and in the case of non-delivery, within ten days of the date of invoice. Regrettably, notifications made outside of this period may not be accepted due to restrictions placed on us by our carrier insurance.

Cancellations and Returns:

The written consent of the Company must be obtained before any cancellation of any order is accepted. The Company reserves the right to charge for costs involved in accepting the cancellation. Goods may not be returned without the Company's written consent and a copy of our Goods Returned Note. Where permission for return of goods is given, a handling charge may apply.

Goods should be returned carriage-paid to our warehouse in good resalable condition with original packaging. Should goods be received in non-resalable condition, there will be no entitlement to a monetary refund. Goods returned as faulty are subject to inspection and/or testing before entitlement to a monetary refund. If found to be in full working order or with no fault, the customer will be given 7 days notice to collect their property, after which goods will be disposed of and there is no monetary refund entitlement.

Any gifted items included in such orders must be returned in their original condition and packaging. Failure to return gifted items in their original condition may result in the deduction of their trade value from the refund amount. Gifted items cannot be redeemed for cash or exchanged for other products or services. 

Privacy Policy

Please read our privacy policy which explains our use of information you provide and our privacy practices.

We reserve the right to update our terms and conditions at any time without prior notice.